Who we are
VENUSIFY LTD is the controller of your personal data. Company number 15767874, VAT 526687651. 6th Floor, 200 First Central, 2 Lakeside Drive, Park Royal, London NW10 7FQ, United Kingdom. Registered with the Information Commissioner’s Office (ICO), reference ZC124080.
Questions about this policy or the information we hold: support@venusify.io, by post to the address above, or by phone on 07708 887000.
Data we collect
Clients: full name, email, phone number, gender and the addresses you save.
Practitioners: the client details above, plus profession, practitioner type, certificates, insurance, a photo of an identity document, a selfie of you holding that document, and bank account details so payouts can be made.
Venusify College students: your contact details, the course you enrol on, your course progress, test and assessment results, your certificate, and how you chose to pay (for example full payment, deposit and direct debit, Klarna or the income-deductible loan). If you apply for a discount or a funded place, we also keep the information you give us to support that application.
Everyone: booking details (service, time, place, price and status), messages you send to support, and technical logs we need to run and secure the service, such as device and sign-in records.
Health information: if you tell us something about your health so a treatment can go ahead safely, we use it only for that booking. We do not keep a separate health record.
Why we use it
We use your information to:
- create and secure your account
- match clients with practitioners and complete bookings
- take payments and pay practitioners
- check practitioners’ identity, qualifications and insurance
- enrol College students, run courses and assessments, and issue certificates
- arrange course payment plans
- prevent fraud and answer support requests
Our lawful bases are the contract with you, our legal obligations (for example tax records), and our legitimate interests in running a safe marketplace.
A member of our team checks identity documents and selfies by eye. We do not use automated face-matching.
We use health information only with your explicit consent, given when you share it for a booking. You can withdraw that consent at any time, but the practitioner may then be unable to carry out the treatment safely.
Marketing is separate. You do not have to agree to it to book or study with us. If you opt in, you can withdraw at any time using the unsubscribe link in any email, in your account settings, or by emailing support@venusify.io.
Sharing
We share only what each party needs:
| Who | What they receive | Why |
|---|---|---|
| The other party to a booking (client or practitioner) | Name, contact details, booking details and any health information needed for the treatment | To carry out the booking |
| Guild International Training | College students’ name, contact details, course and assessment results | Registration, membership, insurance and joint certificates |
| Stripe | Payment and payout details | Card payments and practitioner payouts. We do not store full card numbers. |
| Klarna | Details needed for a Klarna payment | If you choose to pay for a course with Klarna |
| Our direct debit provider | Name, contact and bank details | Course deposits paid by direct debit |
| Our loan provider | Details needed to assess and run the loan | If you choose the income-deductible course loan |
| Hosting and email providers | Data stored in or sent through their systems | To run the app, website and support email |
| Google Analytics | Usage data, only if you accept analytics cookies | To understand how the website and app are used |
Each payment partner uses your data as described in its own privacy policy.
We do not sell personal data.
International transfers
Your data is stored in the UK, the EU and the United States. When it is transferred outside the UK, we make sure it is protected by UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum. You can ask us for details by emailing support@venusify.io.
Deleting your account
You can delete your account at any time in Settings → Delete account. When you do, your profile, saved addresses, bookings, in-app messages, uploaded documents (including identity documents, selfies, certificates and insurance) and bank details are deleted from the Venusify platform immediately and permanently.
We cannot restore a deleted account. To use Venusify again, you will need to sign up as a new user.
What we keep after deletion:
- Support emails. Emails you have sent to our support team are kept in our email system, separately from the platform and not linked to any account. We keep them for 2 years after the last message, so we can deal with any complaints or disputes. You can ask us to delete them sooner, unless we need them for an ongoing dispute or legal claim.
- Legal records. We keep the minimum transaction records the law requires for tax, not linked to any profile, and delete them when the legal period ends.
- Backups. Copies in encrypted backups are overwritten automatically within 30 days.
Stripe and our other payment partners keep their own payment records under their own privacy policies. A practitioner may also keep their own treatment notes about a client, as their insurer requires; those notes are the practitioner’s responsibility.
How long we keep it
We keep your account, booking and course records for as long as your account is open. When you delete your account, everything is removed as described above. Health information shared for a booking is used only for that booking and is deleted when you delete your account.
Age
You must be 18 or over to open an account, book a treatment or enrol at Venusify College. Treatments cannot be booked for anyone under 18. If we learn that an account belongs to someone under 18, we will delete it.
Advertising and cookies
The Venusify app shows in-app advertising. These ads are not personalised: we do not use your profile, activity or location to choose them, and we do not share your data with advertisers.
We use two kinds of cookies:
- Essential cookies keep you signed in and remember your session. They are always on, because the service cannot work without them.
- Analytics cookies (Google Analytics) help us understand how people use the website and app. We only set them if you accept them in the cookie banner. You can change your choice at any time in the cookie settings.
We do not use advertising cookies.
Security
We protect your data with encryption in transit, restricted staff access, and secure hosting. Identity documents and bank details can only be seen by the staff who need them to verify practitioners and make payouts.
Your rights
You have the right to:
- access the data we hold about you, and get a copy of it
- have inaccurate data corrected
- have your data deleted (you can do this yourself in Settings → Delete account)
- restrict or object to how we use your data
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email support@venusify.io. We will reply within one month.
If you believe we are not handling your data correctly, please contact us first. If you are unhappy with our response, you can complain to the Information Commissioner’s Office at ico.org.uk/concerns.
Changes to this policy
If we make important changes to this policy, we will tell you by email or in the app before they take effect. The date at the top shows when it was last updated.